Any request related to lost, mutilated, missing, cancelled, returned, unclaimed or stolen prize(s) must be submitted within 14 calendar days of your notification of a confirmed order. All inquiries after this time frame will not be addressed. Further clarification on this policy can be found via the promo rules.
Articles in this section
- What is the Fan Portal?
- How do I access the Fan Portal?
- How do I log in to the Fan Portal?
- How do I edit my information?
- How do I add an address?
- Can I change my address once an order has been placed?
- I'm curious to know which item I'm receiving?
- Can I exchange my prize for a different prize?
- My participation status is showing as "pending"?
- I'm unable to see the tracking for my most recent DoorDash delivery?